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Returns
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We want you to be a happy WitsEnd customer! You
may unconditionally return any item purchased if you are not
satisfied. We will refund the cost of the item (not including
shipping) purchased within 30 days.
Contact
us and let us
know that you are making a return. In your return package, include
a copy of your invoice and reason for return. Once receive and
verify the return, we will credit your
account promptly.
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Software, sample boards, books, opened tools,
videos and special orders are non-returnable.
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All returns made after 30 days of the order will be
subject to a 15% restocking fee. Discontinued items and
clearance items are not eligible for return or refund unless
defective.
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Yes, sometimes we make mistakes! And when
we do, we WILL fix it. Please report any damage or defect within 48 hours of receipt of order and a replacement will be sent
immediately. A digital photo of the damage and packaging is
appreciated but not necessary.
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All Clearance and discontinued
item sales are FINAL.
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To avoid returns, feel free to request a free
sample by sending an
email. Please be specific as to which
color (please use color numbers) you would like the sample of
and include your complete mailing address. We reserve the
right to limit the number of samples. Aureo and Orsoni Gold
not included.
 Policies
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